Need help with AceSpike? Reach out anytime, or check the answers below to common questions.
Contact us
We usually reply within 1 to 2 business days.
Email Support or write to feem3241@gmail.comFrequently asked questions
Tap a question to expand the answer.
How does the spike analysis work?
Film one volleyball spike and upload it in the app. AceSpike breaks the attempt into four phases: approach, jump, contact, and landing. Each phase is scored and you get clear, specific feedback on what is working and what to fix.
For best results, film from the side so the full approach and jump are visible, with good lighting and the whole movement in frame.
How does Coach Rafa work?
Coach Rafa is the in-app AI coach. He reads your analysis results, points out your single biggest weakness, and suggests drills to fix it. You can also chat with him for advice tailored to your position, height, and goals.
How does billing and the subscription work?
AceSpike is a subscription. You can choose a monthly or a yearly plan, and the yearly plan includes a free trial. Exact pricing for your region is shown in the app before you confirm.
Payment is charged to your Apple ID at confirmation. Subscriptions renew automatically unless you turn off auto-renew at least 24 hours before the current period ends. If you start the yearly free trial and cancel before it ends, you are not charged.
How do I restore my purchase?
If you reinstalled the app or switched devices, open AceSpike, go to the paywall or to Settings, and tap Restore Purchases. Your subscription is tied to your Apple ID, so it will be restored as long as you are signed in with the same Apple ID used to buy it.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside the app. On your iPhone, open Settings, tap your name at the top, then tap Subscriptions, select AceSpike, and choose Cancel Subscription.
You keep access until the end of the period you already paid for.
How do I delete my account and data?
Open AceSpike, go to Settings, and use the Delete Account option. This permanently removes your account and the data tied to it, including your analysis history and progress.
If you need help, email us at feem3241@gmail.com.
My analysis failed or looks wrong. What can I do?
Make sure the clip shows one full spike from the side, in good lighting, with the whole body in frame. Very dark, blurry, or partial clips are hard to read. If a clear clip still fails, email us at feem3241@gmail.com with the date and time of the attempt and we will look into it.